Find the workflow cost before you fund the AI.
Every claim that waits on a handoff is money sitting still. We price the drag first, then design around it.
Book a 45-minute ROI DiagnosticPrice it yourself first
“They digitised our underwriting model without flattening the judgement that made it work.”
30+ engagements shipped for teams including
Claims teams optimise the step that feels slowest. The cost almost always sits in the gaps between steps — where a file waits for a second pair of eyes, a document, or a system that will not talk to the one beside it.
Intake to adjudication passes through three or four owners. Touch time is minutes; cycle time is days. The difference is the recoverable cost.
Portal to core system to spreadsheet to report. Every re-entry is both a cost and a defect surface, and neither shows up on anyone’s dashboard.
A small share of claims consumes a large share of senior attention. Until they are separated from the routine volume, the whole queue moves at exception speed.
Three inputs and an honest estimate — the same arithmetic the diagnostic starts from, before it goes and checks the assumptions against your actual process.
Your operation
Salary plus overhead — not the hourly wage. Most operations teams land between $35 and $60.
What it costs you
Plausibly recoverable
$297,000 – $405,000
a year, with a person still on the judgement calls
An estimate from three inputs, not a quote. It assumes 55–75% of this queue is rules-heavy enough to route away from people. The diagnostic replaces that band with a number derived from your actual process — and tells you if it is smaller than you hoped.
Get the real number →Twelve years, 30+ shipped engagements, and a senior partner who stays on the work end to end. The figures below come from delivered systems, not projections.
Achieved with a human in the loop on every decision — routing the rules-heavy volume away from adjudicators without removing them from the judgment calls.
Reach Mobile. Document-heavy onboarding restructured around the handoffs rather than the individual tasks.
KARAM Safety. Real-time credential checks at industrial scale, with a complete digital audit trail behind every result.
Kohler. CRM and ERP on one stack, fully offline-capable, with 45% faster order processing on delivery.
Decisioning and loan-document verification rebuilt as one governed workflow — the closest analogue in our portfolio to claims adjudication, and the reference we would walk you through on the call.
Read the CSL Finance case study →The diagnostic is free and it is not a discovery call. You leave with artefacts you can take into a budget conversation without us in the room.
What it arrives as: one board pack, three artefacts, yours whether or not we work together.
The single workflow carrying the most recoverable cost today — named, scoped, and separated from the ones that merely feel painful.
What that workflow costs you now, what it plausibly costs after, and the assumptions behind both — written down so your CFO can argue with them.
The order of work for the first quarter, with the controls, owners and adoption checkpoints that keep it from stalling at pilot.
Automate the handoffs, not just the tasks.
AI that survives audit, adoption, and operating reality.
Your backlog is a cost centre. Measure it first.
Forty-five minutes, a senior advisor, and three artefacts you keep. If the numbers do not support an engagement, we will tell you that on the call.
Book a 45-minute ROI DiagnosticBuilt for $5k+ transformation engagements.